Lean Essays
Purpose - Reciprocity - Flow
Showing posts with label
Customers
.
Show all posts
Showing posts with label
Customers
.
Show all posts
June 11, 2022
When Demand Exceeds Capacity
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We are getting solar panels on our roof. Someday. We signed a contract last November and the original estimate for installation was May. S...
January 19, 2019
An Interview
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Recently I was asked to complete an interview via e-mail. I found the questions quite interesting - so I decided to post them here. Caut...
January 22, 2018
Official Intelligence
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Every morning I pick up a small black remote, push a button and quietly say, “Alexa, turn on Mary’s Desk.” In the distance, I hear “Ok” a...
January 14, 2017
The End of Enterprise IT
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In 2015, the employees at ING Netherlands headquarters – over 3,000 people from marketing, product management, channel management, and...
June 16, 2016
Integration Does. Not. Scale.
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In times past, there was a difference between the front office of a business – designed to make a good impression – and the back office ...
January 22, 2016
Five World-Changing Software Innovations
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On the 15th anniversary of the Agile Manifesto , let's look at what else was happening while we were focused on spreading the Manifesto ...
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